Shipping policy
General Terms
These general terms apply when you, as a consumer, place an order via shopify.astaxin.se. An agreement is made between you and AstaReal AB, org. No. 556643-1317. The terms only apply to consumers making orders via the online store. To complete a purchase on shopify.astaxin.se, you must be over 18 years old. By finalizing a purchase on our website, you confirm that you meet this age requirement.
Orders
When you complete your order, an order confirmation will be sent to the email address you provided during the order process. By finalizing your order, you accept these general terms and confirm that you have read the information about personal data and cookies.
Prices and Payment
All prices are stated in EUR including VAT. Prices do not include shipping. We reserve the right to change prices without prior notice. The current price is the one stated in the online store at the time of ordering. To make your shopping experience simple and secure, we cooperate with Klarna to offer various payment options. When shopping at shopify.astaxin.se, you can choose from the following payment methods provided by Klarna: Invoice, installment payment, card payment, and direct payment.
Delivery
We deliver to addresses within the EU. The delivery time is normally 2-3 business days. We offer several delivery options to suit your needs and preferences. All available delivery options are presented directly at checkout. We offer free shipping when you shop for at least 80 EUR.
Right of Withdrawal and Returns
You have the right to cancel your purchase within 14 days from the date you received the item. To exercise your right of withdrawal, you must contact our customer service at info@astaxin.se. The item must be returned in its original packaging. The packaging must not have been opened or the seal broken in any way. The return shipping cost is the customer's responsibility. Products that have been opened or used cannot be returned for health and hygiene reasons.
Complaints
If an item is incorrect or damaged upon delivery, you have the right to complain about the item within a reasonable time. Contact customer service at info@astaxin.se and attach a photo of the damaged item. In the case of an approved complaint, the amount will be refunded within 30 days.
Limitation of Liability
We are not responsible for indirect damages that may arise due to the product. We are not liable for delays caused by circumstances beyond our control (force majeure).
Changes to the Terms
We reserve the right to change these terms at any time. Changes take effect when published in the online store. The terms applicable at the time of your order are those that apply to your purchase.