Refund policy
Introduction
You have the right to cancel your purchase within 14 days from the date you received the item. To exercise your right of withdrawal, you must contact our customer service at info@astaxin.se. The item must be returned in its original packaging. The packaging must not have been opened or the seal broken in any way. The return shipping cost is the customer's responsibility. Products that have been opened or used cannot be returned for health and hygiene reasons.
How to Return an Item
- Contact Customer Service: Before returning an item, contact our customer service at info@astaxin.se to obtain a return form and instructions.
- Fill Out the Return Form: Complete the return form and specify the reason for the return.
- Package the Item: Securely pack the item along with the return form. Please use the original packaging if possible.
- Send the Return: Ship the return to our return address: Forumvägen 14, 131 53 Nacka. You are responsible for the return shipping cost unless the item is defective or incorrect.
Refund
Once we have received and inspected your return, we will send you an email to inform you that we have received the item. We will also notify you whether the return has been approved or rejected. If the return is approved, the refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.
Exchanges
We only exchange items if they are defective or damaged. If you need to exchange a defective or damaged item, please contact us at info@astaxin.se.
Shipping Costs
The shipping costs for returning an item are the customer's responsibility unless the item is defective or incorrect. In the case of an approved complaint, we will refund the shipping costs.
Contact Us
For questions about returns and refunds, please contact our customer service:
E-mail: info@astaxin.se